Refund policy
RETURNS
We do not accept product returns for sanitary reasons, but we want to make sure you and your little ones get the most out of your purchase. If you find a product you have purchased that is in any way defective, you can reach out to info@glopals.ca within 30 days to determine if you are eligible for a product replacement or refund.
Our policy lasts 30 days from the date of delivery if your purchase was made online where tracking is available, otherwise, 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your replacement or refund, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Glo Pals Support will notify you of the approval or rejection of your product replacement or refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If approved for replacement products, an email will be sent notifying you of the status of replacement product(s) once they are shipped.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company — it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@glopals.ca.
SALE / LIMITED EDITION ITEMS
Only regular priced items may be refunded; unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged within the first 30 days of purchase. If you need to exchange it for the same item, send us an email at info@glopals.ca.